Integrating Service Design and Development Teams

Questions by Leah Lockhart in September 2018

What is Service Design? What isn’t Service Design?
What kinds of information or insights do Service Designers provide?
What is the value of Service Design in software development?
What sorts of things happen in Service Design?
What impact can Service Design have on the software you develop?
Do we need Service Design to build good products?
In an Agile team, where does a Service Designer fit?
Are there tensions between developer needs and service user need? What are they?
How much should a developer know about Service Design?
How much should a service designer know about software?
What are the best ways to communicate with a Service Designer?
Are there barriers that prevent service designers and developers working together well? If so, what are they? How might they be overcome?
At what point is Service Design input most useful in development?
What are the common interests / concerns of service designers and software developers?